When the Internet’s ‘Moderators’ Are Anything But

Let us begin with a toast to the unsung hero of the social-media age: the moderator. Slayer of Internet trolls! Extinguisher of flame wars! Bulwark against race hatred and child pornography! The Internet as we know it could not exist without moderators, constantly pruning back the wild undergrowth of human nature that proliferates there. Nearly every major commercial site with user content is policed by human moderators. Some are unpaid volunteers.
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