For Sympathetic Ear, More Chinese Turn to Smartphone Program

She is known as Xiaoice, and millions of young Chinese pick up their smartphones every day to exchange messages with her, drawn to her knowing sense of humor and listening skills. People often turn to her when they have a broken heart, have lost a job, or have been feeling down. They often tell her, “I love you.” Xiaoice (pronounced Shao-ice) can chat with so many people for hours on end because she is not real. She is a chatbot.
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